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Technical Support — PsEdiWheelConnect

Technical Support

Our technical team is ready to assist you. To guarantee a fast and accurate response, filling out all fields of the support form is mandatory.

⚠️ Before Submitting a Ticket

To help us diagnose your issue as quickly as possible, every field in the form is required. Incomplete tickets will be sent back for details, extending resolution times.

Please prepare the following details beforehand:

  1. Exact PrestaShop version (e.g., 8.1.7) — found in Back Office → Advanced Parameters → Information.
  2. PHP version of the server — found on the same page or via your hosting panel.
  3. Error logs — check your PrestaShop’s var/logs/dev.log or var/logs/prod.log file.
  4. Screenshots of the error — capture the entire screen, including the browser address bar.

Have you consulted our Technical Documentation? The Troubleshooting guide solves 90% of issues.

Submit Support Request


ℹ️ Admin Notice: If the form is not showing, make sure you have installed the free Forminator plugin, created a form with the 12 fields defined in the site architecture checklist, and replaced the shortcode ID above with your form ID.

⏱️ Response Times

  • Lifetime License: Max priority (< 12h)
  • Annual License: Priority (< 24h)
  • Pre-sales / General: 48 business hours

🔒 Your Data is Secure

The logs and screenshots you send are used exclusively for troubleshooting and are permanently deleted within 30 days of closing the ticket.

📚 Useful Resources

⚠️ Note: We do not provide support via direct email or social media. All requests must go through this form.