Frequently Asked Questions

The annual license includes:

1. Installation on 1 production domain and 1 development/staging domain (not publicly accessible).
2. All updates released during the 12 months following purchase, including bug fixes, new features, and compatibility adjustments for new PrestaShop versions.
3. Priority technical support through our dedicated ticket system.
4. Automated license validation via our secure API. The module checks the license every 24 hours with a fail-open mechanism (if our validation server is temporarily unreachable, the module continues to function normally).

The license is governed by our EULA.

No. Our policy is strict: 1 License = 1 Production Domain.

Each license is bound to a single production domain. A second domain is permitted exclusively for development or testing (staging) purposes, provided it is not publicly accessible.

If you run multiple stores (multishop or separate domains), you must purchase an additional license for each production domain. Contact us for volume discounts.

This is one of the main reasons the annual license is our customers' preferred choice:

• If your license is active, we will release a compatible update for the new version of PrestaShop within the technical timeline required for testing. The update will be available at no extra cost.
• If your license has expired, you will need to renew it to access the compatibility update.

The module is currently compatible with PrestaShop 1.7.7+, 8.x, and 9.x. The Symfony architecture makes updating to new versions significantly faster than legacy module approaches.

Payments are processed by LemonSqueezy, acting as our Merchant of Record. This means:

• You will automatically receive an invoice/receipt from LemonSqueezy immediately after purchase.
• Supported payment methods include Credit Card, PayPal, and SEPA Bank Transfer.
• The annual license renews automatically. You can cancel the subscription at any time from your LemonSqueezy client area.

We do not offer a trial period with module download to protect the intellectual property of the code. However:

• Our technical documentation provides complete operational details.
• We offer an Assisted Installation service (€149) which includes end-to-end sandbox testing. If the module cannot work in your specific environment, we will refund the installation service completely.

No. High performance and site speed are primary design criteria. Here is how we ensure it:

• Smart Caching: Supplier stock queries are cached locally for a configurable duration (default: 10 minutes). After the first product page view, all subsequent requests load instantaneously from the local cache rather than making external calls.
• Asynchronous Order Processing: When a customer places an order, the system queues it instantly and handles the transmission in the background. The checkout page load speed is completely unaffected.
• Optimized Database Structure: The module uses dedicated database indexing and custom transaction controls built to scale seamlessly, keeping resource usage to a minimum.
• Lightweight Scripting: We only load a minimal script where necessary on the product pages, ensuring zero impact on your front-end Google PageSpeed scores.

The module is engineered to handle high transaction volumes safely:

• Double-Transmission Protection: A unique transaction identifier prevents the system from submitting duplicate orders to the supplier, even in cases of network interruptions or double-clicks at checkout.
• Checkout Stock Validation: The module performs a real-time availability check right before the customer processes the payment. If an item sells out at the supplier, checkout is blocked safely to prevent unfulfillable orders.
• Resilient Retry Queue: The background system tracks the status of every transmission. If a supplier portal goes down, the order stays securely in a retry queue to try again with a safe delay backoff.

Out of the box, the module includes complete support for VanDenBan (the most popular EDIWheel distributor in Europe).

If you work with other suppliers:

• Annual Subscription holders: We will build and test integration for any additional EDIWheel supplier completely free of charge (you only need to provide the supplier credentials and API documentation).
• Lifetime License holders: Custom integration can be developed as a paid add-on for a one-time fee of €299 per supplier.

Yes. The configuration supports separate API credentials for each shop in your multishop setup. A single license, however, is bound to one production domain.

Three automated console tasks should be set up via your hosting control panel or server crontab:

1. Queue Processor (Runs every 2-5 minutes): Processes pending supplier order transmissions.
2. Order Sync (Runs every 15-30 minutes): Checks for status updates and shipping logs from the supplier.
3. Stock Import (Runs once a day, usually overnight): Updates bulk local stock from CSV datasets if enabled.